Policies and Procedures

• Classes are reserved and paid for in advance through our online Walla booking system. All reservations must be confirmed.

• Life can get hectic, we get it! We request that any cancellation be made at least ten hours prior to class (the “cancellation window”) to ensure that the class goes back onto your account for use at a later date. If you do not cancel before the cancellation window closes, you will be considered a late cancel and you will lose your class or incur a fee.

• Coaches are subject to change and classes are subject to cancellation without notice. When possible, an email or text message will be sent in the event that there is a change in the schedule. Subject to any opt-out you elect, you consent to receiving notices from us pertaining to class.

• In the event a class is full, try the waitlist — it works! When a spot becomes available before the cancellation window closes, an email confirmation will be sent to let you know. Don’t forget, it is your responsibility to cancel your reservation if you can no longer make it to avoid cancellation penalties. Outside of the cancellation window, keep an eye on the schedule. We will not be able to automatically add you to the class, so grab that spot!

• Safety is crucial, and therefore our trained coaches provide corrective touches during classes to ensure that clients are safe and maintain correct form.

• While we love our community’s young and furry ones, unattended children and pets are not permitted in the studio.

• Hygiene is appreciated — clients are responsible for wearing grip socks while on the machine and responsible for wiping down their machine after class.

• Subject to certain restrictions, all sales are final. Classes are not eligible for transfer or exchange, and cannot be shared amongst clients.

• Subject to any regulations, a valid debit or credit card must be on file for all active accounts. Should you wish to make a purchase with cash or other means of payment, please email your local studio manager to arrange.

• Subject to any regulations, all credit card charges are subject to a three percent (3%) processing fee. To update your card on file to a debit card, please email your local studio.

• Method Room is not responsible for any bank overdraft fees that may occur.

• In order to enhance our clients’ safety and experience, we may take video surveillance in our studios.

Waiver of Liability 

If you have any physical injuries and/or medical conditions that may affect your ability to safely and properly participate in Method Room classes, please consult your doctor prior to working out. You are advised not to undertake strenuous physical activity without first seeking medical advice if you have concerns over your physical condition and well being. If you have low/high blood pressure and/or cardiac irregularities you should not attend class. If there is any doubt, you should consult your doctor.

By agreeing to these Terms and Conditions Members hereby confirm that they have no problems  (including without limitation cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulty); diabetes, epilepsy or any allergy) which may affect their participation in any sessions at the Studio. 

It is your responsibility to notify Method Room before attending any session of any circumstances affecting your health which may be exacerbated through continued use of Method Room and/or which may have arisen or worsening since your last session at the Method Room.

In exchange for permission to participate in Method Room classes and/or private sessions, you hereby enter into the following release and waiver of liability, assumption of risk and indemnity agreement. You, your heirs, spouse, executors, administrators, personal representatives and assignees, waive, release, discharge, defend, indemnify, hold harmless and agree not to sue Method Room, its officers, directors, shareholders, employees, contractors, agents, landlords, lessees, sponsors, representatives, volunteers, and affiliates ("Released Parties") from, any and all liability, responsibility, damages, losses, claims, demands, actions, suits, judgments, costs and expenses (including attorneys' fees) resulting from personal injury, accidents, illnesses, death and/or property loss caused in any manner, including theft, fire and the simple, active or passive negligence of the Released Parties, by your participation in Method Room classes. You hereby understand that you are advised to move comfortably through the exercises and to work at your individual level of difficulty.

You acknowledge that you have been advised to consult with your physician with respect to any past, present or future injury, illness, cardiovascular problem, knee problem, back problem, neck problem, osteoporosis, or any other condition that may affect your participation and ability to participate in and to endure the exercise programs, and knowingly assume all risks relating to your participation at Method Room.

You acknowledge that you have discussed with your physician the appropriateness of the classes offered by Method Room in connection with any illness or condition that you now have or have previously had and that you knowingly execute this Agreement freely and voluntarily, and intend by your signature to be a complete and unconditional release of all liability to the greatest extent allowed by law. You are required to follow the instructions of the instructor at all times. 

Limitation of Liability 

Method Room cannot be held responsible for any particular session, instructor and/or item of reformer equipment not being available for whatever reason. Method Room reserves the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities, provided to you, without notice and in its absolute discretion and Method Room will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion. 

You are responsible for ensuring that you are capable of undergoing a routine of exercises provided by any program which you follow or class which you attend. You accept the risk of injury from performing exercises and using specialist equipment and are advised to consult your doctor prior to beginning any session. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional. 

Method Room accepts no liability for loss or damage to property that belongs to you or for injury to you on Method Room premises or outside Method Room except insofar as such loss, damage or injury is by law incapable of exclusion. 

In consideration of their participation in the activities and programs of Method Room and the use of facilities and equipment owned and/or under the control of Method Room you hereby waive and release Method Room from any and all responsibility or liability for injuries, damages, or death resulting from their participation in any of Method Room’s activities or use of Method room’s equipment or facilities (including loss of a baby during pregnancy).

Reservation Information 

In order to participate in Method Room classes, you must reserve your spot in advance by creating an account online and registering for class.
If a class is full, we recommend putting yourself on the waitlist. If a spot opens up prior to 10 hours before class starts, you will automatically be added to the class. By putting yourself on the waitlist, you acknowledge that you will be able to take the class if you get in. If you do not want a spot in the class, you need to remove yourself from the class/waitlist 10 hours in advance of the class start time. If you are added to the class from the waitlist, fail to remove yourself, and do not attend, it will be a late cancellation, and you are subject to losing the class or the late cancellation fee (late cancellation fee only applies to unlimited members). If you do not get off the waitlist, the class will be credited to your account for future use.
Due to a limited number of spaces available, you can change or cancel your class up to 10 hours before the class starts. Please note we do not give refunds; your class will go back in your account for you to use another time. If you cancel within 10 hours before class starts, you will lose the class. We cannot give refunds or credits for any classes that you miss. If you have an unlimited package and you late cancel or no-show for class, it will result in a $30 no show/late cancellation fee billed to the credit card on file and is non-refundable. If member does not arrive at the start of the scheduled class time, you forfeit their reservation and spot in class. If you used a credit to book in, you will forfeit their credit. If you are on an unlimited plan, you will be charged a non-refundable late fee of $30. All monthly members and auto renew members are required to keep an active card on file. 

Membership

Subject to these terms and conditions, when you complete the online registration you will become a Member of the Studio. Acceptance of a person as a Member is in the absolute discretion of Method Room. 

Method Room reserves the right to expel from the Studio, suspend for a specific period or refuse to renew the membership of any Member whose conduct is or may, in the Method Room’s reasonable opinion, be injurious to the character of the Studio or which amounts to a breach of the Terms and Conditions or where such expulsion is otherwise in the interests of the other Members of the Studio. Any Member so expelled will forthwith cease to be a Member of the Studio and will not be entitled to any refund for any period during which his membership is suspended. 

If a Member brings a guest to the Studio for a session that guest must before the commencement of the relevant session become a Member in accordance with and subject to the Terms and Conditions. Members must be eighteen (18) or over . 

Membership Terms

Membership Reoccurring Billing and Termination

This Agreement applies to the following memberships (each a "Membership" and collectively, the "Memberships"). Depending on your Membership, you may have different rights governing your term and termination.

Memberships are billed monthly, and have a minimum of two- or three- months commitment, depending on the Membership you select. Following the commitment term, the membership will automatically renew on a month-to-month basis at the then current monthly rate. Committed Memberships are ineligible for cancelation prior to the term expiration without penalty, subject to any applicable Consumer Right to Cancelation, which is applicable to the initial date of purchase. Any requested cancelation prior to the term expiration will require a notice of at least 30 days in advance of the monthly billing date, and must be accompanied by an early termination fee which is equivalent to one month of your membership rate. Cancelation must be requested at least 30 days in advance of the auto-renewal date. Cancellations can be requested by completing a request form online at www.themethodroom.com 30 days prior to your auto-renewal date. Failure to timely cancel will result in auto-renewal. You must be on an active, unfrozen membership to request a termination. Terminations can be requested by completing a request form online at www.themethodroom.com. If you are currently on a Committed Membership and wish to upgrade or downgrade your membership, your commitment term will restart effective as of the transfer date. Transfers can be requested by contacting Method Room’s client experience team at info@themethodroom.com.

Class Packages refers to any purchase of a pre-determined allotment of classes to be redeemed at  Method Room in a given time frame. Unless otherwise specified, Class Packages are not subject to auto renewal. Classes purchased as part of a Class Package must be redeemed prior to the expiration date which accompanies the Class Package. No refunds will be given for expired and unredeemed classes.

Outside of the Committed Membership term, all memberships are subject to pricing changes, which will be reasonably communicated to you in advance of any pricing change.

Membership Pause 

Method Room members may receive a complimentary two-week pause once per calendar year by completing a request form online at www.themethodroom.com at least 30 days in advance of the requested pause.

Membership Classes and Booking Restrictions 

Any unused classes from 4-, 8-, or 12- memberships within the respective 30-day period will expire, and will not roll over to the next month. Classes from Class Packages will expire on a specified date after purchase and will not be redeemable after that date.

Unlimited memberships will be permitted to pre-book up to one class per day.

Consumer Rights to Cancellation of Purchase
You have the right to cancel your purchase of Method Room classes. Your right to do so may vary depending on the applicable laws of each state in which Method Rooms operates studios. As a result, please review the relevant state-specific terms and conditions, which are provided below. In general, you may cancel your initial purchase of a class, class package or membership at any time before 48 hours after the initial date of your purchase. Please note that this applies to the initial date of purchase for memberships that renew monthly. To cancel, e-mail, snail mail, or deliver a signed and dated notice which states that you are canceling your purchase, and send it to 

info@themethodroom.com or Method Room LLC, 1801 18th St Unit 200 Washington, D.C. 20009, Attention: Legal.

District of Columbia

You have the right to cancel this contract during the first fifteen days after the contract is made (auto-renewals are subject to the 30-day notice policy), or after the first fifteen days, if, due to death, illness, injury, or a change in residence, you are unable to use the full membership privileges in this contract. If you cancel, you will have to pay only for the goods or services you are entitled to up through the month in which you cancel, plus a registration fee of 5% of the price of this contract (not counting any finance charge), not to exceed $25. You must notify Method Room, by certified or registered mail at the address given in this contract, of your intention to cancel, or your cancellation will not be effective. If your cancellation is due to illness or injury, a certificate from a doctor of your choice must accompany your notice of cancellation to Method Room. Contact the District of Columbia Office of Consumer Affairs if you have a question as to how to calculate your obligation or your refund after you cancel.

Use of Facilities

You are entitled to use Method Room’s facilities provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or Method Room. 

Personal Belongings

Personal belongings are brought onto Method Room premises at your own risk and Method Room does not accept liability for any loss or damage whatsoever to such items. 

Dress 

You are requested to wear a form of dress appropriate to the practice of Pilates style workouts and Method Room recommends that you wear stretch pants or shorts and a T-shirt or sports top. You are required to attend sessions in non-slip socks. Footwear should be removed in the entry area. 

Safety and Hygiene

In the interests of safety and hygiene, no crockery, glass or food are permitted in the changing rooms or studio. No pets are permitted in Method Room buildings or grounds. You must not walk around the Studio barefoot if they have verrucas or similar foot complaints. You must use the main entrance to Method Room when entering or leaving Method Room. Fire exits, which are clearly marked, are there in the interests of safety and you must not interfere with these exits for any reason. In the event of a fire, you are asked to make their way to the nearest available exit. Smoking is forbidden in the Studio. 

General

You are required to give written notice to Method Room of any change of address. Failing such notice, all communications will be assumed to have been received by you within five days of mailing to the last address notified to Method Room. 

Method Room reserves the right to refuse admission to the Studio.

Method Room may assign the benefit of the Registration Process and your membership to a third party at any time without notice to the Member. The Registration Process, including these terms and conditions, shall not be construed to grant any third-party beneficiary rights to any person. 

Method Room may, if you so wish, communicate with you by electronic mail (“email”). By providing an email address to Method Room, you consent to receiving email communications from Method Room, including notices pursuant to the Terms and Conditions. You also accept the risk that email may not be a secure and confidential means of communication. Method Room will not be liable for any loss or damage suffered as a result of communicating with you by email. You must at all times observe Method Room’s guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of Method Room may issue to ensure the smooth operation of the Studio for the convenience of all Members. Any marketing, educational or other materials of any nature whatsoever produced by Method Room in connection with the Studio and which are made available to you at Method Room’s will at all times remain the property of Method Room and will be subject to the Method Room’s copyright. By opting in to any of our forms, you are agreeing to receive text messages, including automated text messages, from Method Room to the phone number you provided about Method Room services and related promotions and offers. Msg & data rates may apply. You can stop receiving text messages at any time by texting STOP. 

Waiver of Jury Trial

THE PARTIES HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVE THE RIGHT TO TRIAL BY JURY OF ANY MATTERS RELATING TO, ARISING OUT OF, BASED UPON, OR RESULTING FROM THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY. THE PARTIES HERETO RECOGNIZE AND AGREE THAT ANY SUCH CLAIM, DISPUTE OR OTHER CONTROVERSY BETWEEN THE PARTIES WOULD INVOLVE DIFFICULT AND COMPLEX ISSUES THAT WOULD BE MORE APPROPRIATE TO TRY BEFORE AN ARBITRATOR OR A JUDGE WITHOUT A JURY.

Studio Opening Times 

Details of session times at Method Room may vary from time to time. Session times will be published by Method Rom and will be available either at the Studio or at www.themethodroom.com  

Payment Terms Booking and Cancellations

Details of session prices and gift certificate prices are available either at www.themethodroom.com or directly from Method Room and will be such prices as determined by Method Room from time to time. You may not attend any session at Method room without first booking and paying for the relevant session. Payments for sessions and gift certificates in any amount are non-refundable unless otherwise stated in the Terms and Conditions.

Intellectual Property Rights

The trademarks and trade dress of Method Room are proprietary to Method Room and may not be used by you for any reasons other than as expressly permitted by these terms. All Website and App content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to, Method Room. You have the right to view, electronically copy, and print in hard copy portions of the Website and App for the sole purpose of making class reservations, purchases, or other personal use.

Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Method Room, is strictly prohibited.

You acknowledge that Method Room and/or third party content providers remain the owners of all Website and App materials, and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these Terms. Method Room may discontinue or remove the Website or App, or any portion thereof, or discontinue your right to use the Website or App, or any portion thereof, at any time.

Use of Image and Likeness

We may photograph, record on audio or video, or otherwise record Method Room classes or member use of the Studio. By using the services offered by the Method Room, you acknowledge and grant Method Room an unrestricted, sub licensable, assignable, irrevocable, perpetual, worldwide, royalty-free license to your voice, image, persona, likeness, and performance in any audio, visual, and audiovisual recordings (including, but not limited to, photographs, digital images, digital video, digital audio, video tape, and audio tape) taken or to be taken by or on behalf of the Method Room during your participation in any activity hosted or sponsored by Method Room ( “Content”). This license includes without limitation the right to: (a) reproduce, modify, create derivative works of, and otherwise use the Content or derivative work thereof, in whole or in part, in any manner and matter or in combination with any other material, in any format or media, whether now existing or hereafter devised, including, but not limited to, text, data, images, photographs, illustrations, animation and graphics, video, audio, and all formats of computer readable electronic, magnetic, digital, laser, or optical based media (“Works”); and (b) publicly display, publicly perform, sell, rent, distribute (directly or indirectly), transmit, or broadcast the Works by any means now known or hereafter devised. You waive the right to inspect, approve or edit any such use or reproduction, and Method Room may make all changes, modifications, rearrangements, additions or deletions in its use reproductions without any approval. This permission extends to all languages, media, formats and markets now known or hereafter devised.

Mobile Terms of Service

Your use of Method Room’s mobile message service (“Mobile Service”) constitutes your agreement to these additional terms and conditions (“Mobile Terms”). We may modify or cancel the Mobile Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Mobile Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Method Room’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Method Room through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Mobile Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include specials, cart abandonment, promotions, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Method Room. Your participation in this program is completely voluntary.

We do not charge for the Mobile Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Mobile Service at any time. Text the single keyword command STOP to +12028188646 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other [solidcore] mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Mobile Service support or assistance, text HELP to +12028188646 or email info@themethodroom.com

We may change any short code or telephone number we use to operate the Mobile Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Mobile Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Mobile Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Mobile Service.

To see how we collect and use your person information, please see our  Privacy Policy.

Warranty Disclaimer and Limitation of Liability

In no event will Method Room be liable for any direct, indirect, special, or other consequential damages resulting from your use of the Website, the App, or on any other linked/third-party website, your purchase of Method Room classes, your rights to cancel your purchase of Method Room classes, your registration for classes, your purchase of merchandise, your communication with Method Room, and your use of and attendance at Method Room’s studios, including without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling systems or otherwise, including any claims waived by you previously in this agreement even if Method Room expressly advised of the possibility of such damage.

All information, goods, services, products and experiences are provided by Method Room on an “as is” basis only. The entire risk as to the quality and performance of the goods, services, products and experiences remains with you. Should the goods, services, products and/or experiences prove defective after purchase, you assume the entire cost of such defect. Method Room provides no representations and warranties, express or implied, including the implied warranties of fitness for a particular purpose, merchantability, and non-infringement.

Acceptance of Terms

By using the Website or App, by buying Method Room classes, attending classes, and/or buying merchandise, you signify your acceptance of the Terms and Conditions. Occasional changes may be made to this document to reflect changes in Method Room’s policies. These Terms and Conditions may be revised at any time, in our sole discretion, by updating this posting, and you agree to be bound by any such revisions. We encourage you to check this document periodically to stay informed of our current guidelines. If we modify material terms to these Terms and Conditions, such modification will be effective after we send you notice of the amended agreement, if permitted under the applicable law. Such notice will be in our sole discretion, and the manner of the notification may be via email, posted notice on the Website or App, or other manner. Your failure to cease use of the services after receiving notification of the modification will constitute your acceptance of the modified Terms and Conditions.